Delivery Policy

We offer various shipping options for UK, USA, Ireland, European, and Worldwide orders. Delivery times and costs vary depending on the destination and shipping method chosen. All orders are shipped using trusted couriers to ensure a reliable and efficient service.

UK Orders:

• Standard (2-5 day service): £4.95
• DPD 24 hour (next working day): £8.95
• Free Postage (2-5 days) for orders above £60

USA Orders:

• Small Orders under £40 (3-5 working days): £25
• Premium (3-5 working days): £49.99

Ireland Orders:

• Premium Service (2-3 working days): £13.99

European Orders:

• Delivery times range from 2-7 working days
• Prices vary from £15-£45 (use the shipping calculator at checkout for exact cost)

Worldwide Orders:

• Delivery times range from 3-10 working days
• Prices vary from £20-£97 (use the shipping calculator at checkout for exact cost)

To track your parcel, please provide your email address when placing your order. If you need an order for a specific date or time, contact us at 01444 881882 or shop@trackright.co.uk, and we'll do our best to accommodate your request.

Returns Policy

Our returns policy lasts for 30 days. If more than 30 days have passed since your purchase, we cannot offer a refund or exchange. To be eligible for a return, items must be unused, in their original condition, and in their original packaging. We also require a receipt or proof of purchase for completing your return.

Partial Refunds:

• Items not in original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than 30 days after delivery

Refunds:

• Once your return is received and inspected, we'll notify you via email about the approval or rejection of your refund
• If approved, your refund will be processed and applied to your original method of payment within a certain number of days

Late or Missing Refunds:

• Check your bank account, contact your credit card company, and your bank
• If you still haven't received your refund, contact us at shop@trackright.co.uk

Sale Items:

• Only regular-priced items may be refunded; sale items cannot be refunded

Exchanges:

• We replace defective or damaged items only
• Email us at shop@trackright.co.uk and send your item to: Track Right, London Road, Bolney, RH17 5PY

Gifts:

• If the item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return
• If the item wasn't marked as a gift, the refund will be sent to the gift giver

Shipping Returns:

• Mail your product to: Track Right, London Road, Bolney, RH17 5PY
• You are responsible for return shipping costs, which are non-refundable
• Consider using a trackable shipping service or purchasing insurance for items over £50

For any further questions or concerns, feel free to contact us at shop@trackright.co.uk or call us on 01444 881882.